Shipping policy

Shipping Policy

Order Processing

All orders are processed within (X–X business days) after payment confirmation is received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will notify you by email.

Shipping Times

United States

  • Estimated delivery time: (X–X business days)

Canada

  • Estimated delivery time: (X–X business days)

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance, weather conditions, carrier delays, or peak shipping periods.

Shipping Rates

Shipping costs are calculated and displayed at checkout before your purchase is completed.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

Customs, Duties, and Taxes

For orders shipped to Canada, customs duties, taxes, and import fees may apply according to local regulations. These charges are the responsibility of the customer and are not included in the product price or shipping costs unless otherwise stated.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or experiences an unusual delay, please contact us at info.wavepaws@gmail.com and we will do our best to assist you.

We are not responsible for delays caused by shipping carriers, customs authorities, weather events, or other circumstances beyond our control.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us at:

Email: info.wavepaws@gmail.com